As, the title says,
Anyone else think that EE Support has taken a nosedive since the move from Redmine?
Whenever I posted an issue to Redmine, BD’s automated system always sent me an acknowledgement and 8/10 someone followed up looking for more info. Now, all I hear is silence and if I look up the tickets on Service Desk they appear to be in Limbo.
I know they’re busy, but…
Not sure yet. Jury is still out. I will say this about Redmine. I reported multiple bugs there. After 30-90 days the usual response was “We’re closing your ticket since there have been no new updates or developments” or something similar.
The new Service Desk is more user friendly on the front end (Redmine was a bit obtuse, imho).
But it’s still the holidays technically. I would expect more feedback starting this coming week.
I hear ya, I’ve just had some tickets on Service Desk that have been sitting there since before the holidays.
Service Desk was used for the initial Android release, at which time developer response was fine. I guess this was a pilot.
Recently, for Windows, I’ve raised 3 tickets, of which 2 had responses within 1-2 days (and the other one was raised just before the holidays). One was fixed in the latest Retail release.
So I’d say that’s still fine.
Sadly, tickets raised by others are no longer visible, so I have no better data.
No response (other than acknowledgement) to the three tickets I raised in December.
I’ve talked to a few other people, no response to their tickets either. Although they are getting an automated response.